Refund Policy

1. Our Commitment

We want you to feel confident buying from us. Every Playbook is written with care to deliver real value. If a Playbook isn't the right fit for you, we would rather refund you than have you feel stuck with something that doesn't work.

2. Eligibility

You are eligible for a full refund if:

• Your refund request is submitted within 7 days of the original purchase date.
• You have not downloaded or exported a substantial portion of the Playbook content (reading chapters in the browser is fine).

3. How to Request a Refund

Email us at support@elexa.ai with:

• The email address used for purchase.
• The name of the Playbook you'd like refunded.
• A brief reason (optional, but helps us improve).

We'll confirm and process the refund within 2 business days. The amount will be returned to your original payment method within 5–10 business days depending on your bank.

4. Exceptions

We may decline a refund if:

• The request is made more than 7 days after purchase.
• We identify misuse of the refund policy (e.g. repeated purchase-and-refund of the same product).
• The content was accessed through a fraudulently obtained discount or coupon code.

5. Partial Refunds

If you purchased a bundle or multiple Playbooks in a single order, refunds will be issued only for the specific Playbook(s) you are unsatisfied with, not the full order amount.

6. Access After Refund

Once a refund is processed, your access to the refunded Playbook will be revoked from your dashboard.

7. Contact

For refund requests or questions, email support@elexa.ai or use the contact form. We reply within 24 hours on business days.